I was drawn in by the sales signs. I scoured the racks but to no avail. Behold, I found a pair of cute polka dot shoes adorned with a delicate bow. I was disappointed - the store was a bit messy maybe because of the sale. I'm only here on vacation so I'm not a regular at this store. It's definitely not what I've seen at other Zara stores. But I was lucky to have found a cute pair of flats in my size. The sole is thin so I had to add a Dr. Scholl's insert so I could walk all day with enough support. They have cute items if you can find your size. Customer service was ok, there was a slight wait.