| rev:text
| - This place is horrible. Their communication is seriously lacking and completely unprofessional. I even signed up to receive updates via text and only received two and those were just to tell me that I would receive updates, which of course I never did. Trying to get a hold of these people is ridiculous and I have never experienced anything like it. What business doesn't make sure their main line is answered all the time?!? The times when I was able to get transferred to my estimator (Fallon), she would return my calls half the time. I was just trying to find out when my car would be done because no one was calling and I wasn't getting texts. It finally got so bad that I asked to speak with a Manager, Marshall, who is also not great at returning calls.
I was told on a Wednesday that if everything went right, my car would be ready on Thursday. I was only having a front fender replaced and painted. I guess something went wrong because I got no call on Thursday. I called Friday mid- afternoon and was told the car was in "QC" and it could be ready by the end of day. I received a call at 4:30 that afternoon and had to rush down there because they close at 5:30. When I got there, I noticed the paint didn't match (shouldn't QC have caught the mismatched paint?) so I asked to speak with Fallon, I had to wait 10 minutes before she came out and then tried to tell me that the reason it appeared the paint didn't match is because we were in the shade and I was comparing a metal part to a plastic part...weird that the paint matched before the repair. She finally said I could leave it and they would look at it on Monday. I was in a rental which she knew and she never said they would pay for the extra time on the rental so I was without a car for an additional five days. I guess they decided the paint didn't match so they repainted it. When I picked it up, I still wasn't completely satisfied with the match but it was better and they obviously would not be able to get it closer than that and didn't want them trying. When I asked for a discount for the delay in my vehicle, being without a car for 5 days, and the complete unprofessionalism and poor customer service, she told me I couldn't have one because an insurance company was involved...the insurance company issued the check to me and then I paid them. Wasn't sure why they couldn't offer a discount but argue she did. Finally, she said Marshall would call me...he never did.
If you are ok with being treated unprofessionally, not knowing what's going on with your car, and sub-par work, this is the place for you.
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