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| - We sent a message and requested a quote on Monday through Yelp; Luis (the owner) promptly called back to discuss the project and provided a quote. After we reviewed all of our quotes and selected Eco Friend to provided the service, we called back on Monday and scheduled Eco Friend for service on Wednesday.
Anthony M. (according to Luis, their operator/manager) arrived on Wednesday at approximately the appointment time. He was clean-cut, friendly, knowledgable, well-spoken, and cared about the quality of his work.
Luis came by to resolve a miscommunication about pricing while Anthony worked. Luis, to his credit, accepted responsibility for the discrepancy and did not hesitate to honor the quoted price.
After that was taken care of, Luis went to great lengths to explain their equipment, process, quality, and service standards. [Because Luis maintained integrity in resolving the issue, and Anthony did a great job in spite of the miscommunicated pricing, we voluntarily (and without his knowledge) went ahead and paid the price that Luis said the project normally would have been charged at.]
Ultimately, the high-quality work that Anthony did matched what Luis described. We will definitely use Eco Friend again in the future.
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