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  • BOW has saved my life on more than one occasion. Every time I get fucked over by another bike shop, these guys save the day and give me their honest opinion, do what's needed and do a great job in a pinch. Today I took my bike to Urbane Cyclist because they front wheel had been feeling wobbly for a while. Actually-- ever since I got the bike back from them last time. I rode my other bike for most of the summer, so I didn't notice how bad this one had become and in addition to needing a tune up, I thought I should get this wheel checked. They were unhelpful and showed no immediate concern for my safety. Just quoted me a price for a new wheel and asked if I wanted to have them do it but they couldn't tell me when they'd have it done. COME ON!! Anyway... BOW saved the day. I rode away to BOW Kensington and explained my situation. They were super helpful and mentioned that I might need a new wheel, but they would check it out and have it fixed by end of day, latest tomorrow morning. And for far less than UC quoted me. Not 20 minutes later, while at my favourite fishmonger, I received a call saying that the mechanic had taken a look at it and they just needed to tighten the bolts on the front wheel and that the repair was so minor that they weren't going to charge me! Holy CRAP! They made my day! I walked back over, thanked the guys and picked up my bike. I also made sure to leave a small gratuity for them. Although it was free of charge, if people do me good, I make sure to show appreciation. I wish I had been able to leave them more, but I didn't have a lot of cash on me. So, you guys know about my hipster aversion... I just don't get that here. These guys have always helped me out and been super nice. I will be coming back here first from now on. UC was just closer to my work so it seemed more convenient.
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