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| - I have been on the receiving end of poor service from various automotive shops in the past, and unfortunately you are usually at the mercy of the garage when it comes to working on some of these newer model vehicles. The situation I found myself in with PDR automotive, has been by far the worst. After dropping off my vehicle on a Monday evening after hours for some maintenance I scheduled, maintenance I should point out was strongly suggested by them in the first place, I noted on the drop off envelope that I had a sound emanating from my car I was unfamiliar with, and that my oil pressure alarm had gone off at certain RPM's. Fast forward 2 days later and they had determined that the oil pressure switch was bad and would need to be replaced, on the phone I approved this repair along with a diagnostic that they wanted to do to determine where the sound was coming from. At this point it should be noted that this company is very technologically up to date as far as emailing, text messages, even online reports with pictures included. With that being said, the verbal consent I gave was for an $89.99 diagnostic, as well as a $36.62 oil pressure switch. These are the only costs that I was told about, despite a request for an estimate, (looking back I should have requested a full estimate in writing before anything else, and I strongly urge you to do so anywhere you go as it is the law that they must provide one.) The next day (Thursday) I was called to let me know that they had replaced an oil pressure switch, and that they had run several diagnostic tests, and determined that my Turbo may or may not be getting old, and that I should "Have a diagnostic to check turbo inlet pipe and intercooler". Despite the fact that I had just been charged for 2 separate diagnostics tests, and all this valuable info to the tune of an additional $400 total. After this I was told that the car would be ready for me Thursday end-of-day, to which I get a call around 4pm stating that they would have it done Friday by lunch most likely. When I went to pick my vehicle up at about 3pm on Friday, I received it dirty both inside and out, with the fuel light on, and a bill for $750. The most obvious sign of foul play was a random charge for $50.99 (that I had agreed to in exasperation on Thursday) to pressure wash the engine, in order to monitor for any oil leaking. When I opened the hood of that car, it was as dirty as it had ever been. When I asked the front desk clerk what exactly they washed for $50.99, I was told they washed the area underneath that needed monitoring (The oil filter) and the splash guard. Long Story Short: If you decide to take your car to these people, get everything in writing FIRST! And don't let them try and sell you on unneeded service. They charge generally $10 an hour more than anywhere else in town, and they had 3 diagnostics run on my car, with still no answer as to what was wrong with it. Horrible service all around. BEWARE!
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