I was a new patient bringing my dog in for the first time. My pup has seasonal allergies causing her ears to be inflamed, red and itchy followed by ear infections. I was lucky to get an appointment same day. I walked in so happy with how clean and welcoming the place is. The girls at the front were nice and friendly. When I was taken back to the room the tech was super friendly and was gentle with my dog who is scared of everything and has a shy personality. She was great with her. I really liked how she mentioned that my dog was due for a vaccine but asked me if I wanted to take care of that or if my concern was her ears for this visit. Made me feel good that they didn't push something that I was not there for and focused on the issues I was there for. Vet visits can get pricey so I appreciated that. The vet came in and seemed very knowledgeable and again didn't push super strong medication until she could see if something else could reduce my dogs allergies. Rather than push meds she gave me some ideas. I did end up getting some pills to help reduce the inflammation in my pups ears as they were almost purple from inflammation and her scratching. I for sure will be back with my other animals.