Crooks. Make sure to remove your lock once you move out or they will bill you $100 every month its there and not allow you in to remove it!!! #1 The lock i used was hanging there and not locked someone locked it. I called and told them before the month was over all is moved out they said ok. Never did i recieve a call before that month was over saying hey your lock is still there and the lock is closed. Never until the next month! Now its been 10 days im not allowed to remove the lock and they will continue to charge me!!! Good luck getting money from me. Technically this is my lock I bought from them they're stealing it by not allowing me to remove it!!!