| rev:text
| - Upon walking into Anna Marie's for lunch today (this was our first time trying the restaurant out), it was confusion at first step. There is no hostess stand, so we walked in and stood in the bar area for about 3 minutes before we ask the bartender (mind you who saw us standing there but no greeting or acknowledgement of our arrival) who we should ask to help us. He waves us off and says a server will handle. Ummm... ok. So a lady grabs some menus (says NOTHING TO US) and starts for a table. We reluctantly follow, she drops the menus and leaves us to our own devices. Our server showed up promptly and stayed to answer our questions. Our server was nice and knowledgeable (Romanian). The non alcoholic drinks came in good time, but it took 10 minutes to get a beer. After sitting for just over ten minutes, I ask the same bartender who waved us off in the beginning and mind you had ZERO customers at his bar, walked by our table, to see if we can get some bread for the table. He's carrying a case of beer, and when asking this question, I didn't expect him to drop everything for us. Let me make that perfectly clear! He rudely says yeah you can get your server to do that for you. In the 30 plus years my husband has been in the restaurant business, the ten years I was, I was completely put off by his attitude towards customers and complete negligence in understanding how the front of the house operates. I tell him maybe he can act like he's part of a team and tell me (nicely) he's going to drop his beer off at the bar and he will find someone to help us out. It's very simple and the basics in customer service!!! Especially if you are just opening a new restaurant in a neighborhood, not a great start. Immediately the manager Kevin shows, grabs the chair in front of me with both his hands (squeezing) and squares his shoulders (it's called posturing in the restaurant industry) and defends his bartender in saying he has beer in his hands. He asks what is going on, I explain that his team member was rude. He comes to his defense with a rude attitude and says he will get the bread. He walks away..... I ask him his name (bc I didn't see it on his name tag), he comes back, squares his shoulders again and gives me the stare down. Completely unnecessary and tried to intimidate me. At this point, my husband gets aggravated and I say let's go. Too many Italian restaurants in this town to be treated as we were. Not only by a front of the house person, but the manager. I don't have a review of the food, I'm sorry. It could be great, it could be like their service, I have no idea! But, from knowing how restaurants operate on and off the strip in this town, they need to get it together. The manager was especially unprofessional and I'm not sure this should be his place of work. Don't go in this restaurant with even Mediocre expectations for how you should be treated. Go down the road to salute at red rock or Ferraro's. Hell, go to Applebee's. These guys won't make it.
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