I got the referral from my neighbor. I had no problems making an appointment for assessing my broken roof tiles. They were quick, and called before they arrived, and they arrived on time. That part I liked. The guy did his assessment and said I would get an email for the estimate. I asked him about how much was he thinking. He said estimates are based on the neighborhood. That seemed odd to me. The same tiled house in the SW cost different than a job in the NW? Questionable in my opinion. 4 days later I still don't have the estimate. I called them and after 7 minutes on hold with no one coming back to the line I hung up. I guess they don't want the job. I don't like having my time wasted, and having to be home so a guy can look at my roof without follow up is a waste of my time.