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| - Our family, which includes three children with various food allergies, visited Fuddruckers for the first time today. I was a bit concerned as there was no allergen information available online or via their app. I phoned ahead to inquire whether the hamburger buns contained egg and was informed by the kind young lady that answered that, while their white buns contain egg and sesame, the wheat buns contain neither.
When we arrived, the same woman that helped me on the phone greeted us. When she realized that I was the person who called with concerns about food allergies, she immediately offered to bring out the store's general manager, Kenneth, to answer any additional questions we had. We were never made to feel that we were a bother and Kenneth was thorough in ensuring that our family could dine safely (he even phoned the corporate office to verify ingredients).
The dining experience was awesome and everyone in our group thoroughly enjoyed the food. The custom burgers we had were cooked to order and were tasty and visually appealing. The fresh topping bar had a variety of produce to choose from (pickles, peppers, tomatoes, lettuce, etc.). The milkshakes we had (Oreo and strawberry) were a decadent and yummy treat that my kids loved. I appreciated the Coca-Cola Freestyle machine to mix up my favorite soft drink flavors as well. The restaurant was clean and well-stocked with condiments and napkins.
We will definitely be returning to this restaurant not just for the food but especially because of the genuine kindness and customer service shown to us by Kenneth and his staff. He personally checked on us throughout our time there and followed up before we left to make sure we didn't have any issues and that we had a good experience. If you are looking for a family-friendly restaurant with great food and even better customer service, please check out this Fuddruckers location. Thank you, Kenneth!
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