It's unfortunate to know after spending over $35,000 with Lowes over a few years time with several projects I continue to expect something other than bad service. Definition of insanity: doing something over and over and expecting a different response. Try calling the store for a specific need...any need. You'll see what I mean. Tonight I called several times and after several attempts listening to the phone ring and ring and ring and ring and ring and ring and get answered and sent to another extension without even a "hello, Lowe's", no one in departments and several attempts when sent to the manager went unanswered. One employee said, we don't know where the manager is. Classic... insanity. So glad I spent another $500 on a Service and I'm left being the one holding the bag.