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  • I am giving two stars so that hopefully things can change at this location. This location used to kill it so I am sure with some minor tweaks things can be better for us all. The last two times we have come here things were totally off. I think they need more staff when busy to help with table requests. The last two times specifically it took forever to get things that were requested, like plates for appetizers we had already received or refills of beverages. It took forever to get our entrees this last time. My mom didn't get quite what she ordered and my food was a little burned. There was no way we were waiting for it to be fixed. Granted, the night was busy but we have been there when it was super packed and things have gone off without a hitch. If I am remembering correctly, the times that service was phenomenal included a visit from the manager to see how things went. Maybe they need a strong manager on duty all the time. I don't know if there was one when we were there last time. It sure didn't feel like it. Also, help to refill drinks and take out orders to tables would be appreciated. Empty glasses and cold food suck! Also, this last time we were charged for the table games even though we never touched the machine. They did take it off the bill, I will give them that. Please fix this Applebee's! You are closest to my house and right now my husband doesn't want to go back to this location and Applebee's is his favorite restaurant.
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