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| - I recently relocated to Henderson, and took my dog here to meet the grooming staff and set up an appointment shortly after I arrived.
The next day when I went to drop of my dog, the groomer I met and made the appointment with was not there! So, why did she make the appointment if she knew she was not working that day?? I went ahead and left my dog with the self described manager, but the experience left a bad taste.
When I picked up my dog I made an appointment for 4 weeks out, as is my usual schedule for grooming. When I got home and checked, I noticed they had made the appointment for 3 weeks, not 4. I immediately called and talked to the same groomer who made the appointment and requested it be corrected to 4 weeks. She said sure, no problem, she would make the change.
Yesterday I received a reminder for my appointment, for the wrong 3 week date! They obviously had not corrected the schedule. I called, went over the scheduling error, and the woman admitted the appointment had never been corrected, but she would set it up for me. I told her not to bother.
I will not be returning.
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