We were really looking forward to trying this place and had high expectations due to the menu/decor/line... But Mwha mwha... They kinda blew it. I mean nothing was terrible... but nothing was really lights out either. First off - you walk into a pretty cool space and are met by a MASSIVE case of sweets etc. that look OUTSTANDING. Great presentation, huge variety... all gets you amped up for a delicious meal. They do a great job of marketing the menu. Segue... Was told, "We have a great Reuben special today (Sunday)." Figured it's as good a place to start as any. Ordered that to split with my wife, some stuff for the kids (nice +) and a bowl of soup. Soup was good, kids stuff came fast, another plus (considering the line/lack of table seating. But when the Reuben "special" came, I seriously thought I was being punked. It came on bread that was at least 1 inch thick PER SLICE... and had maybe 3oz. of corned beef... and a smear of thousand island. Tried to catch the girl to point out that they missed the cheese and the sauerkraut (and seemingly 3/4 of the meat) - but she was hustling to another table. I get it - it's busy, stuffs rolling out of the kitchen... oops. It happens. But when I got up and tracked her down and showed her the miss - she first looked at me like I had made the mistake. I said, "I think this Reuben is missing a few things." "Um a what?" "The sandwich... the special you told me was AWESOME!... It's supposed to have more things on it... right?" "Um - I don't know... let me check." Looked at my wife like - "Did that just happen???" BLURG...
Let it pass my inner therapist says... Back to the table hopeful the kitchen gets it. Now I know some kitchens freakin' HATE people that send stuff back with technical critiques... Too salty, a touch under/over... Yeah I can see that... But if it's just plain wrong... Like we missed half the ingredients... take the time to make it right - I say. Sammy comes back like 6-8 minutes later (plenty of time to start fresh and do it right) with a straight up slice of cold cheese and a lump of kraut on the same now cold bread and corned beef... And still only has about a third of the meat that bread that thick calls for. Fail.
I think it's also fair to ramp up the critical dial - just based on price point. It's cool to charge $10 for a sandwich - but it better be above average and properly proportioned. Really wanted to love this place and probably would have hit it every Sunday before grocery shopping - but I think I'd do better at the Cafe in the Giant Eagle... now that's saying something.