I have a total love-hate relationship with Einstein's.
Love: fresh bagels, good cream cheese, and solid bagel sandwich offerings.
Hate: the staff that works here.
Last time I came in I ordered my standard Santa Fe Turkey Breakfast sandwiches to go. The girl at the counter argued with me with the type of bagel it was to go on (1. I thought you always had a choice in bagel, and 2. I'm pretty sure I've ordered this sandwich more times than I care to count; I know what's what). She said that it was supposed to be on an Everything Bagel, and I wanted it on an Asiago (the bagel it's slated to go on). She then had the gall to ask if I even knew what I was ordering. I politely smiled, and said I know what I'm asking for so please give me my order as I have asked for it. She checked me out, I took my sandwiches home, and lo and behold my sandwiches were on an Everything bagel; not the Asiago like I've asked. Whammy.
This is just an isolated incident from the staff here. I think every time I come something goes awry with the staff. I keep coming back because the breakfast is quick and tasty, however someone needs to start training the employees on proper customer service.
4 stars for the food; 1 star for the service.