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  • Simple mistake was made into a horrible experience by a bad manager. My $4 salad was prepared wrong. Instead of sending it back to be remade I requested that they simply take it back and remove it from my bill. There was likely less than $1 in food cost in that salad. I don't like to risk being served spit by angry line cooks so I declined a substitution or a remake. The manager came over in a huff after the waitress left and again offered me something else. Again, I declined and explained that I don't trust that there wouldn't be spit or something worse in it. She made me feel like this was a crazy assertion, saying that in 20 years of food service she has never heard of such a thing. Such bad hospitality, if you don't like dealing with unhappy patrons please find a new industry. There is no reason why the salad couldn't simply be removed without making me feel like an unreasonable bitch in the process.
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