Upon arrival, on time, to my appointment for a Brazilian Blowout (if anyone has had this done they're aware of the fact that it's unlike any other hair appointment...your stylist has to dedicate 100% of their time to you, there's is no processing time to work on another client) Melanie appeared to have just started working on another client (appeared to be highlighting/coloring hair). She stated "oh are you here for your appointment? Please wait in the lobby and I'll be with you." Fifteen minutes had passed and no contact from her or any other explanation I decided to leave. Had I been provided with some sort Of explanation, apology or asked to return a little later there would be no issue but her lack of professionalism and appreciation for her clients time is a huge flaw. After I left, the following is what transpired:
Melanie: Hi it's Melanie at Hair Addiction. I am ready for you to come in, are you still here?
Me: Please cancel my appt. it appears that you are double booked.
Melanie: I don't need to explain to anyone the way I choose run my business. Had you communicated with me I was actually helping out my roommate with her client until she returned. After 25mins I was completely available to accommodate your appointment. I'm very offended, and can't believe your level of unprofessionalism as a client
And the texts and harassment continued...I've truly experienced such unprofessional and crazy behavior from a business owner.