Auto shop
Dishonest on billing
No communication about delay in service
Cecile was damaged and left with oil stain
Make sure you read your quote and final bill because they are different
May 25 checked back to deal with the issues. Talked to the manger who showed a not care attitude and blamed everything to his staffs. Not even a word for apology for the failure. I mean you are the manage and this is how you solve issue and treat your employee??
If u have to go to this shop for car issue make sure you triple check. Be they not gonna provide you agreement or apology.
When one fails in a team, it is not whose fault it is that the entire team fails and the company fails. Be honest and brave to accept the fault and apology. Then find solution and agreement to fix it.