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| - This is in reference to reviews on a previous site.
I've always wanted to tell a customer who is complaining about something at a restaurant I am working at. "So where do you work? I'd love to come and watch you at your job and tell you what you are doing wrong" your response would be something like "You know nothing about my job, you have no idea the pressures I go thru and what is expected of me every day" hmmm what a thought
First of all I have ate at Old Market Bistro many times and have never left unsatisfied. I do know in their short time of life the Bistro's staff has improved as most places do as they grow and learn what direction to go in. The food is amazing, yes the portions are large, but we do live in the Midwest where LARGE portions were born.
As for reading in previous reviews about their prices being to high, I have to ask those people "where do you eat for cryin out loud, they could cut the portions in half and leave the prices right where they are and still be in the ballpark"
I have been in the Food Industry for over 20 years and have found there many kinds of customers in this world but these are the ones that a remembered the most:
Those who complain about portions, either to big or to small.
If it is too large take the rest home and be happy you have two meals for the price of one. To small of portion remember that to eat healthy means to leave a table still hungry not stuffed.
Those who complain about the price, everything is always to expensive.
If only you knew. The number one comment made by people about restaurant owners is "Wow, this place is amazing the owner must make millions" Reality check, restaurants profits are only between 3% and 5%. So the next time you dine out and you get your bill for $20.00 after all said and done what the owner see's of that payment (if what you had was a hot item) is about $1.00. With less diners dining out and prices raising across the entire board (rent, utilities, min wage, etc..) that $1.00 keeps getting smaller.
Those who just complain when they dine out, and write or talk about it.
They just want to be heard, these people need to understand in your words and your thoughts on locations can totally effect the lively-hood of the person who works at and owns that location.
The waitstaff person who depends on the place to be busy so they can afford their college and/or life-style. And of course the owner who puts his/her heart and soul into what they do every day 12+ hours a day 7 days a week, who depends on people to walk thru their doors and enjoy an evening dining and help the owner keep the doors open another evening.
I am sorry to Kipp and his employees that I chose to write this on their review but it something that I find to be way to abused now a days. "Opinions" which is what every review is, not the hand of some great God pounding on a hammer and chisel into the Rock of the Laws.
The Expectation Bar when you dine out needs to be adjustable for each establishment.
Each one is not the same as the last and again over time they do change. Believe it or not (more independents than chains) take the reviews and change everything they read that was negative and for what reason because one voice had a bad experience one time. This could make things better for that one critic but what does it do for the other 100 people or that enjoyed what that place was doing in the first place?
You should always give a place three tries and you should space those experiences out. If you truly want to give a True and Honest Review dine at the establishment 6 times, 3 times just to dine and 3 times to actually critique the experience. You may find your first opinion might have been different than your last (good/bad). Just so you know it does work in reverse as well.
Just remember the next time you choose to share your "OPINION" it does effect the business. And well in this economically challenged time I would rather keep a small independent, who is trying to make it thru the first growing months, open.
So Madison can once again be known for "INDEPENDENTS" instead of letting the little guy close so more "CHAINS" can sprawl and take away our uniqueness.
I am not a critic and I am not a writer as you can probably tell from my run on sentences and my grammar. But what I am is a person who loves dining out and loves watching people do what they love and dream to do.
Kipp keep doing what you do. Your staff will get there and the City will come to love the little place called "Old Market Bistro"
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