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  • My husband bought my daughter some shoes while we were in Albuquerque, from a NB store on 8/04/17. The associate helping them, checked my daughters size and grabbed a full size and a half too small. They left without even trying on the shoes ( 4 kids with them, so it's a little crazy). The day we started school 8/22/17, my daughter put the shoes on and said her toe was hitting the front, confused, I had her stand up and checked her toe, indeed they were way too small. I called the Albuquerque NB store, to see what could be done to fix the issue. They were completely unwilling to help correct the error, on $65 shoes. So I called this arrowhead NB, I spoke with the manager Dominic. Not only did he apologize for the Albuquerque stores error, he made it right, ordering the shoes we needed in two sizes to make sure my daughter got proper fitting shoes (this store didn't carry the model we purchased, but Dominic happily ordered it). They have earned customers from us. Thankful, they stepped up and helped long time New Balance customers.
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