I agree that they are very friendly but I just threw away $35 because I will have to have my gel polish completely redone. My nails are completely showing through on the ends and when I asked them to fix it they filed them more exposing more nail. I think they are probably really good at pedicures and traditional fills etc but this is one of the worst gel manicures I have had in a long time. The nail tech knew I wasn't happy but just moved on...the shop needs updating desperately and the tools were not in a sanitized pouch which bothers me the most. Won't be back.