| rev:text
| - I can't even being to explain how bad the customer service is at this hotel, but I will try.
We checked in and after walking into our room found what appeared to be lipstick stains on the sheets. We asked them to please come up and change the sheets for us as soon as possible because we we needed to get ready for dinner. Apparently an hour later when they still weren't there was what they meant by ASAP. We decided to get ready while we waited at this point and when we were finished there was still nobody there even though when we called with a reminder they assured us they were "on the way up."
Thinking that our issue was behind us, we went to sleep hoping to sleep in the next morning. However, the freight train starts at 5:30AM and it is LOUD. By loud I mean fog horn in your ear LOUD. We asked if they could switch our rooms while we were out since we couldn't sleep past 530AM. They said they would, totally unsurprised that we were woken at such an early hour.
We returned back for our new room, and entered it ready to finally relax. When we walked it the entire room smelled like the bottom of ocean. Sooooo fishy and gross. We asked if they could again, please move us to another room before we got settled. They said "NO". I was in shock. No? Why not? "We are booked," they said. OK then put us in a suite. I don't care what they need to do to make this right but do it. Miraculously, a room opened up. Like the parting of the sea, it was a miracle! I begged them at least 3 times, whatever you do please don't use any scented sprays in the room as someone in our party had extremely severe asthma. They promised they wouldn't use any sprays. Great! We were happy.
We opened the door...before setting foot in the room a cloud of perfume and spray and everything else consumed us. I couldn't believe it. It was almost as if they tried to spite us!!
I would like to add through this entire process we asked to speak to a manager and were never afforded the opportunity.
After opening the final door, we came down found a manager ourselves and let him know we would now be checking out. As I write this review, he promised he would find us a room that worked and we are waiting. I pray this room will be OK, but regardless our dinner reservation this evening has come and gone.
It would be nice if anyone at this hotel did anything prior to this to help as we asked nicely and explained ourselves reasonably. In the hopes that this final room works out, it was very stressful and this hotel did nothing to ease that stress or help us relax on our vacation! I do not recommend this hotel at ALL.
Also, if that wasn't reason enough - it is NOT that nice and NOT on the strip in case you were asking yourself why to stay here.
SAD!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)