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| - I bought a print from Soho at IDS12. The print on the booth wall looked amazing! When I brought it home and unwrapped it, I was so disappointed to see that that the print had an obvious typo on it. Quality Assurance Fail! So I called the store that day and was assured that I could bring it in for a refund - no issue. Boy, was that a HUGE mistake...
When I went into the store, there was one girl was on the phone and one was helping people. When it was my turn, the one helping people grabbed the print from my hands, took it in the back and told me that she didn't know how to process refunds so I'd have to wait. Umm, really?
When the other girl got off the phone, she didn't know how to either, and was pretty annoyed that I even asked her to, you know, work or something. Girl #2 called the owner to ask how to do a refund, and then was told that they hadn't processed my c/c yet, so I "shouldn't worry about it". Oh, and that clearly I "didn't know how to spell" so I should go Google what I think is a typo. I mean, seriously?! What kind of customer service is that?! The typo is super obvious on my print, it was laughable. (Erlscourt/Earlscourt . . . come on, now!)
Blood boiling, I let that slide and asked for a copy of the refund receipt so that I can ensure my c/c wasn't charged at the end of the month. Girl #2 thinks I'm accusing the shop of stealing. No, really. But I stand my ground. She further demonstrates her idiocy by being unable to identify and work the Multi-function scanner/fax/copier which the other employee took pity and helped her use. Snarky comments like "you taught me something today", and "is there anything else you need? *eyebrow raised*" didn't help her general awful attitude. I hightailed it out of there ASAP
I'm not sure what happened in this terrible shop and these employees, especially this awful girl. But selling inferior products to customers, then treating them like dirt is absolutely unacceptable. I'll never go back - go to Telegramme if you need things framed!
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