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  • I've had one experience with this CVS pharmacy and it will definitely be my last. Walgreens will be my only pharmacy from now on. Here's what happened: A doctor called in a prescription for anti-biotics for my brother on Sunday. When my brother went to pick it up, they told him that they did not have it. The next day my brother calls the doctor and explains that the prescription is not there. The doctor promptly calls the pharmacy and is told that the prescription is in fact there and ready for pickup. The following day (which is now 2 days past when he needed to start taking the meds), my brother goes back to the pharmacy and is once again told that his prescription is not there. At this point, I'm frustrated, so I call the pharmacy myself. I get a very nice girl on the phone, but a person who clearly doesn't know what she is doing because after every question I asked, she needed to put me on hold and ask someone else. She once again tells me that the prescription is not there and I explain that the doctor checked the day before and was told that it is there. I ask her multiple times if she can query her system by DOB in case the name was entered incorrectly and she tells me that she cannot. My brother again calls the doctor back, who at this point is really irritated with the pharmacy, as well, because he keeps having to bother with this. Finally a man gets on the phone with the doctor and says that my brother's name was entered wrong and that the girl should've searched for the prescription a different way. So, needless to say, my brother had to wait three days to get his anti-biotics and everyone had to waste their time with this. I'm not sure if this is a training issue or if this girl shouldn't be working there, but it seems to me that if she couldn't resolve this problem, she should've gone to someone who could. I suppose this type of incompetance would be a little more acceptable at McDonalds, but for obvious reasons, I have higher standards for people working in a pharmacy. This is why I won't be returning to any CVS locations. I have never had this problem happen at a Walgreens.
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