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| - If I could give this place less than 1 star I would! Just about a year ago in spring 2015, my transmission blew on my 5 year old Equinox. Yes, 5 year old car and it was in need of a new transmission! Car was towed to Sullivan's for repair. Come to find out my warranty had just expired 2 weeks prior to my transmission going to hell. Sullivan's "claim" they contacted GM to see if they would be willing to help cover any costs since the warranty had just expired. When I heard that GM wasn't willing to help out is when I got very involved. I called GM multiple times only to find out that in the end, it's the dealer's decision if any of the costs should be covered by GM. Basically, Sullivan's told GM that I should cover the entire cost without any assistance even though my warranty just expired 14 days ago. What kind of customer service is that Sullivan??? After speaking multiple times with GM they made it very very clear that if the dealer thinks GM should help, then and only then, GM will help.
Finally, GM was willing to step in after I had wrote some reviews on their site and others. Sullivan's "repaired" my transmission in a week and I got my car back. I was thankful that GM paid $1,500 of the $2,500 to have it fixed.
Once I got my car back, something seemed off about it. It would slip between gears 1 and 2. I took it back in several times to Sullivan's saying that was wrong with it. Each time they told me everything was "fine" and that my car needed to adjust to how I drive so they reset the transmissions. I went in again a few months later because it was still acting up.
So let's fast forward to spring 2016. My wife and I were on our way to Colorado Springs because we are looking to relocate and I had a job interview. We drove and I was very hesitant to drive my car but we had no other choice. We got outside of Springfield and my transmission blew again! Had no power while on the interstate. Ended up getting my car towed to the local Chevy Dealer in Springfield (Friendly Chevrolet). Had to wake my father up in the middle of the night to come pick us up and drive us back home. We ended up not getting to our hotel that night in Kansas City and not getting a refund on it. The next day we rented a car from Enterprise and I drove the 14.5 hours to Colorado Springs for my job interview.
I end up finding out from Friendly Chevrolet that the "repair" that Sullivan's did had in fact failed. Basically they did a very poor job! Like I said earlier, I went in several times because I could tell something was still wrong but they told me it was fine to drive. My 1 year warranty on the repair is just about up so I'm guessing they put a band-aide on it so when it did blow, I would again go through the nightmare of getting it fixed.
Thankfully, Friendly Chevrolet called GM on my behalf without me knowing and told them everything that happened. Friendly was able to get GM to agree on a brand new transmission not a repair and all I would have to pay is $200. 3 year warranty or 100,000 miles. I gladly took that deal. THAT'S CUSTOMER SERVICE!
Sullivan Parkhill in my experience doesn't care about the customer, all they care about is their bottom line. I will gladly drive elsewhere for repairs or service than go to Sullivan's. Do yourself a favor and go somewhere else! Don't go to Sullivan's!
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