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  • Dropped off my aging Ford Freestyle for a 'get ready for a road' inspection and a 'by the way it makes a clunk sound', and they gave it a complete inspection. I left it for a few days (they dropped me off at the airport with their 3pm shuttle) and when I got back they were like 'your car is fine, come pick it up'. I asked how much it would cost, and they said, 'it passed all our tests, the transmission looks fine, so no charge'. We talked a bit about what had made the clunk sound and they said sometimes the engine mounts can settle when it sits for a long time, and since it hasn't made the sound since, if it ain't broke, don't fix it. They understand, my car is worth less than a transmission overhaul... not your typical dealer! Also, they washed it. Of course I'm sure they know this is a nice way to get me to buy a car from them someday, but that's the way it's supposed to work -- treat customers well and they'll come back. So I recommend them. There was a bit of confusion when my car would be ready, but that's pretty normal.
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