I originally had this with a 5 star review. Recently I feel like the front in staff has gone down. Tasha is the only one who really seems to care about her job. Everyone else up there seems to hate their jobs. I've had 2 appointments that I've had to change and they never got changed. The most recent happened today. I called yesterday and asked if Diondrea my go to waxed had anything and I was told she had a 10:15 which was perfect! I get there and the 2 at the front were like nope you're appointment is not until 12. I said I changed it last night and they didn't seem to care and just said we will move to 10:45. She will see you soon. I was so aggravated that I didn't even say anything I was just in disbelief. Thankfully Diondrea is still there because she's the only reason I keep coming back. She cares about her clients and makes everything an easy process. I'm just disappointed that the front end staff has gone by the way side.