Finding someone to help you in this Rona is more difficult than solving a Where's Waldo. I was looking for a specific item that I found on their website. It wasn't available in this store (the website can't tell you this!), and so they directed to another Rona, where the service was equally as poor (I guess that's why people like big box stores-consistency). Admittedly, I did go on a weekday evening, not exactly prime home-improvement shopping time. With a Home Depot across the street, I don't know why you would shop here.