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  • I will say that they have an excellent selection of vehicles country wide and the prices on these used cars are very fair. The problem I've seen wasn't customer service or anything like that but was professionalism from a manager there. I'm assuming the sales girl there was new because she seemed like she had a lot of questions for the manager that was there. All she did was ask a simple question and the manager got upset and blew up in her face and yelled at her at the top of his lungs in front of EVERYONE. The other sales reps, other managers and most importantly customers. This all happened in the middle of the store. It got very quiet and awkward I just wanted to walk out and never come back but I was about to go on a test drive. Every one just stopped what they were doing and stopped and stared the entire time. I felt so bad and embarrassed for her, I think she may have even cried. So that's why I gave this CarMax location a very low rating because it was due to that manager's lack of professionalism. The next day I came in, I saw almost every sales rep there, that same manager, but not that girl. I don't blame her if she just flat out quit due to embarrassment and being treated unfairly. I would never go back to this location again because I don't want to be the one to pay HIS bills when he doesn't deserve that pay. The manager was kind of short, caucassion, red head, freckles all over, light eyes, he even looks like a jerk even before I saw that happen. If he wanted or needed to talk to her, the right and responsible thing to do would've been to pull her aside and talk to her somewhere private. He didn't even seem like he cared.
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