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  • Just like everyone else, I got a free haircut, shampoo and style from my House Seats membership. I was looking to cut 3 or 4 " off of my hair so I figured it's hard to really screw that one up. My appointment was for 11am, and asked that I arrive 10 minutes early. When I got there Gwen (the only stylist for Hair It Is) was shampooing a girl while talking to another girl. She asked the girl she was talking to to come out and tell me she was running late. Okay, so how late is late I wondered? Turned out it was an hour! At one point Gwen came out and tossed a magazine at me and whispered "Sorry". But there was never any indication about when she'd be ready. I was totally annoyed and honestly almost just got up and left. When it finally was my turn, I was brought into the small 1 room salon, where nothing had been cleaned up. There was blonde hair everywhere, on the floor, on the chair, etc. It was a mess. She asked what I wanted, then took me right to the sink to wash my hair. She did a rush job, which was fine with me since we were running late and it was free, but had I paid, I would have felt cheated because most stylists will take their time, really massage your head and neck and put in a deep conditioner. None of that was the case here. My hair cut was quick and easy, I wasn't looking for a whole new style, just cutting several inches off the length. It turned out good, just about how I wanted it and it only took about 20 minutes to complete. I was totally annoyed however that Gwen kept stopping what she was doing to text. When you're running an hour behind, the last thing on your mind should be texting unless you're texting your next client. The next client showed up btw, right as she was starting to cut my hair, she yelled out the door that she was running late and told that girl to take a seat. After reading other reviews it seems that running behind is Gwen's MO. She says a cut & style runs $50 regularly, claims that's her "Obama pricing"... whatever that means. For that price and this kind of service I will not be back.
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