| rev:text
| - After ordering from Kasai yesterday and reading other reviews, I've decided to update mine from last year to be a little more accurately descriptive of my recent experiences here. It's always disappointing to see a restaurant you've enjoyed trip up a bit with quality and service, but I think it's important to know as a paying customer.
A few weeks ago, I called to order some sushi and was told the sushi chef was ill and was off work to recover, which of course is no big deal. Yesterday, my boyfriend and I left work early and I figured I'd order some sushi on my way home. When I first called to place my pickup order, the woman that answered seemed extremely frazzled. I ordered at 1:16PM after being on hold twice and was told it would be about 20 minutes, which is relatively standard for a takeout sushi order (usually anywhere from 10-20 minutes depending on business). We arrived right around 1:30 and my boyfriend went in to grab my sushi. I grew tired of waiting, and walked into the restaurant at about 1:45 to see what was going on. You'd think it was extremely busy if your takeout order is 10 minutes late and you're still waiting, but there were only a couple people in the restaurant including my boyfriend who was also patiently waiting for my sushi and sipping a glass of water.
As I waited at the bar trying to see what the issue was, the server appeared way more flustered than she should be with less than 5 customers including the two of us in the restaurant. My boyfriend told me that prior to me walking in, the woman was speaking audibly about the man at the bar (I guess he was friends with the owner) and how attractive she found him even though she had a boyfriend and that he made her very nervous. I stood at the bar area slightly confused and she had told me she was a few minutes late passing along my order to the sushi chef and also that he had cut himself and was working a bit more slowly. That's a hair unprofessional if you ask me. Even if the restaurant was packed to the max, the sushi chef is literally a few steps away in the kitchen and there is no excuse for as poor of service that she provided.
I finally got my sushi and wasn't expecting compensation for the 45 minutes it took to get 3 rolls, but a sincere apology for the inconvenience would be nice. Other reviews mention a flustered, slow-servicing server and I'd be willing to bet it was the same woman that was there yesterday. Today's order included a Philly roll (always a Philly roll), a tuna roll, and a rock n' roll. I'm not so sure my order was right, but I ate it anyways. The tuna roll was drenched in 2 sauces and a mound of spicy tuna (good thing I'm ok with spicy foods), the Philly roll was ok, and I'm not 100% sure the third roll was a rock n' roll. It was fried as the menu described, but it was so loosely rolled and sloppy that only a few pieces stayed together as I was eating them. It also seemed like there was cream cheese inside, which the rock n' roll doesn't have. There were 2 sauces on this roll as well and they were heavy so it was a bit hard to tell what I was eating.
To put it kindly, I'm let down about what I've seen from Kasai in comparison to the good experiences I've had here before. There's no excuse for treating your customers like they aren't a priority and it has clearly been an issue other customers have experienced, too. Hopefully something changes, because I feel like this place has great potential if they get it together.
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