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| - Their rates are very reasonable, the staff is friendly and helpful, and on the extremely rare occasion that any issue arises, they take care of it promptly and beyond my satisfaction.
I've never really had a bad experience with Enterprise, but this location in particular is just full of really nice people. Fatima in particular is so sweet, remembers my name and where I live, and goes above and beyond to make me feel like a valued customer.
It's really nice to feel like employees of anywhere recognize you as a good customer and treat you with mutual respect, kindness, and reward your loyalty. We all know that the squeaky wheel gets the oil, so it's nice to see positive karma reinforced at Enterprise.
Once they called me to let me know I had left a burned cd in their disc player and offered to drop it off with me while they were out doing their pick-ups. WHO DOES THAT? These guys do. Because they are awesome.
Another time, there was a bit of a wait (they were insanely busy just before a holiday weekend, but still smiling and keeping it cool, even though I could see the exhaustion in their eyes) because they were backed up on getting their cars cleaned on the inside before they could ok them for rent.
I told them I didn't really care, had no one to impress, and they could give me a dirty car as long as there wasn't literally bodily fluids inside it. Save yourselves a few minutes on cleaning that, I'm probably going to put new trash and crumbs in it shortly anyway.
They looked at me, and told me that they appreciated my sentiment and apologize for the wait, but they would feel bad about giving me a crumby car. So, tell you what. Lets just bump you up the list of cars and give you a free upgrade to a higher class of car, of which we already have one cleaned and ready. I said that wasn't necessary, I wasn't in a rush. They said they wanted me to have it, because I was so nice and a good customer besides. Well. I guess if you insist on a free upgrade... I'll take it.
I like that the corporate Enterprise seems to value this sort of behavior in it's employees, and fosters a positive work environment. From talking to their reps, it seems like they work hard, but are fairly rewarded for work well done. And it shows. East Washington Enterprise is great. And, of course, they pick you up. :)
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