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| - HORRIBLE PLACE, DON'T EVER THINK ABOUT GOING OR BRINGING YOUR FRIENDS AND FAMILY HERE. SERVICE IS THE MOST ATROCIOUS THING ABOUT THIS PLACE! ZERO STARS IF I WAS ALLOWED.
I've been here before with a group of friends who are younger than me and definitely do look younger than me and we were able to walk in freely, not being ID'd or anything. We are not drinkers anyways. We just wanted food and to play arcade games. That experience was alright, except the server service was super slow on an evening and the food was barely average.
HOWEVER. I CAME HERE ON ANOTHER OCCASION AND THIS IS THE REASON WHY I'D NEVER GO BACK.
I came here around an early Friday Evening, with significantly older looking people, my age. As soon as I walked in, I didn't even take 5 steps into the place when the receptionist called me over in a very rude way. She didn't say hi or greet me or anything. She demanded, YES, DEMANDED for my ID. When she saw that I wasn't legal drinking age, BUT 18, she rudely said aloud how she cannot let me in. Let me refresh, on their website, of "House Rules", you have to be "18 to enter the premises" (Dave and Busters Inc, 2018). For identification, "in order
to consume alcoholic beverages, you must establish that you are at least 21 years of age." [which I still think is ridiculous] (Dave and Busters Inc, 2018). Again, I was 18 when I came here on this occasion.
The receptionist had cut eye and demanded I leave the premise because I was not of age and I will not be allowed in. I told her how I am not drinking and I just wanted to play the games. She interrupted me while I was trying to explain this and told me to leave and I am not allowed in.
First of all, what type of receptionist is this?!?! Doesn't greet you and before you can even walk up to the desk, she calls you out for ID? How unprofessional. Secondly, she needs to be educated on the House Rules, because clearly she isn't. I have only been here once, from a previous time and I already knew you need to be at least 18 to enter without an adult. So calling me out and saying I'm not allowed in? And thirdly, you don't have to be so hostile and rude. If someone isn't allowed in, you can tell them calmly or alternative ways for them to be allowed in. Not just yelling out that someone cannot enter if they are not causing you any trouble.
At this time, I didn't even want to talk to a manager because she was completely unreasonable and rude. This has never happened to my friends or family and they are DEFINITELY younger than 18 without an adult. So for a receptionist to look at my ID, which I was 18, and then demanded I leave the premise, that was completely uncalled for. I understand making sure kids don't sneak in for drinks but ID was checked and under house policies, I shouldn't have been denied entry.
I know others have had decent or good experiences, but this was mine.
I have included the house policies below also.
https://www.daveandbusters.com/house-policies
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