I just went in to get my warts frozen (simple procedure) and I waited for an hour to be taken care of. When I finally got back into the room where they were going to do the procedure, the nurse struggled to find the necessary equipment. The other nurse practitioner who came in to do the procedure, had on acrylic nails which in my opinion is unprofessional in the medical field and undoubtedly unsanitary. When she was to begin the freezing process she at first didn't know how to use the freeze gun, the nurse below her had to show her how. Apparently the thing wasn't working normally so they both struggled a bit with it. When she finally got started on the first wart inside my hand, she began without putting a smaller attachment onto the freeze gun, so she freeze blasted my wart and all the skin around it in my palm. I understand it's supposed to be uncomfortable and a little painful to have warts removed but she caused my palm to eventually blister when I got home. After the procedure she didn't offer me any follow up care information, I had to ask for it. And she just told me to take Tylenol when I get home and come back in a month for another treatment and that I would probably need at least a few more. I will most definitely NOT be returning to West Valley Urgent Care.