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| - This review is for their online site, SportingLife(.ca), although their retail store is responsible for my horrible experience as well.
I had to make numerous phone calls and send their customer service department an email in order to find out if I could purchase a Canada Goose coat for my husband for xmas, but have it deliver after Christmas since I would be out of town. After a confirmation and I placed my order, I called again to confirm only to be told that they cannot stop the computer system from processing the order and delivering. Huh? So I ask to cancel my order - only to be transferred to several people trying to tell me they would resolve my issue and not to cancel. Against my better judgement, I proceeded with the order.
Obviously, the coat was not delivered to my satisfaction, and arrived before my return. But that wasn't the worst part. As my husband unwrap the box and tried on his new coat, I NOTICED THE BIG, ROUND, SECURITY TAG STILL STUCK ON THE COAT. After all the hassle of ordering it, early (I order it on Dec 11, they charge my credit card 2 days after) and on Jan 1, 2014 when my husband opened his gift - and in one of the coldest winters in Montreal - the jacket was not usable!
After contacting the company on Jan 2, they said the only thing to do was return it back to them and have them remove the security tag. And that they would send it back to me asap, 24-48 hour turnaround. I called UPS the same day and requested a pickup. The company received the jacket the next day, but took their time in returning my jacket. When I called to get an update, they could not tell me when it would be returned to me because "the store was processing so many return orders and not sure when they would get to mine". Huh? My response, "but I'm not returning it, just remove the damn tag!"
I will never shop there again. Their packaging is poor - they did not even bother to clean the coat of dusk. There is no service in their Customer Service - of the 7-8 people I spoke to in trying to purchase this coat, none of them follow up on my request or did what they promised.
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