I have been bringing my animals here for close to 15 years and usually it'd been on a emergency basis and they have always been very accommodating on short notice. They stay open till 8:00 on most days so that is great for people that work day jobs. The front desk ladies have always been kind and compassionate especial recently when I had to bring in one of my older cats that had a hard time breathing, walking and controlling his bodily fictions to be put to rest, which was a very hard thing for me to do.The vet was compassionate and explained to me my options. My animals have probably seen at least four of the vegetarians there through the years and they all have been great to me and my animals.