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  • It's always a shame when a restaurant places convenience (for their staff) over good service and a comfortable dining experience for customers. Especially when their execution is awful. I had previously been to another Cafe Zupas. Not bad, but not great either. I went to this location today with my family. It was a bad decision. Atmosphere is nice when you walk in. When you attempt to order is where it goes sideways. Ordering is chaotic and disorganized. The guy in front of me orders a salad with ranch dressing. The girl making salads informs him that her bottle of ranch is empty and to choose another dressing. He politely asks if they are out of ranch in the whole restaurant or just that bottle. She tells him the whole restaurant is out of ranch. He chooses something else. I order a sandwich and soup and a kids meal (chicken tenders and fruit). She sends me down the line to the soup area where I'm told I will choose a soup. I wait at least 5 minutes while they work on other people's orders. Whose orders they were, I have no idea. I order soup and get herded to the cashier area. Another girl asks me "what did you order?" I tell her and she rings me up and I pay. After I pay, she asks "did you want a drink?" I say yes and pay again. I still have no food. Yet another girl comes and asks me "what did you have?" There are probably 7-8 sandwiches, 6 salads and several bowls of soup sitting in front of her. It's clear that she has no clue what belongs to whom. I repeat my order again. It's another 5 minutes before I get my tray of food. The food looks like it's getting cold. I ask her if I can have ranch for the chicken tenders. She says yes and returns several minutes later with the ranch. I guess they weren't out of ranch as the other girl suggested. My tomato basil soup was gritty and had weird lumps. My sandwich was not hot and had water dripping from it. The food was nasty. The cups they use for kids meals are the cheapest I've ever seen. I attempted to put a lid on my daughter's drink and the plastic cup crumbled under my hand. Drink spilled everywhere. Cafe Zupas is a joke. The meat in the sandwich was poor quality and the portions are tiny. Will not be back.
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