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  • So we ordered our pizza and a mini pizza for my son. I know they said it takes 45 minutes to an hour. Our pizza got here a little over an hour. Ok, no big deal. As the delivery person was giving us our pizza, we noticed he did not give me my son's mini pizza. He stated they must have forgot to bag it correctly and told US to call the store and let them know. I called the store and asked to speak with the manager. He said his name was Jerry. I explained that they forgot my sons pizza and he said the delivery person must have forgot to give it to us. I told him that the driver said he didn't have it and that the store must have messed up the order. Jerry (manager) started to get defensive and told me the quicker he can get my order, the quicker he can get it delivered. Instead of taking 15 minutes it would take 25 minutes. Still seemed defensive and didn't even think of apologizing until I said something about him not apologizing for the mixup. In the meantime, we are still waiting for my son's pizza while ours get cold. Customer service is not that important appearently. Next time we will just pick it up ourselves. Delivery not included!
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