I have been here before and I thought I would make a return visit for Pancake Tuesday with a friend. I ordered a Build your own Slam with pancakes, sausage links, eggs, and hash brown. Overall the food was really good. The pancakes were done well without getting burnt, and the sausage, eggs, and hash browns were all fried up as expected.
Where the rating went down considerably was the customer service. My friend ordered a Build you own Slam and ordered 1 order of buttermilk pancakes and 1 order of whole wheat. He also ordered a few more items.
The server comes back with 1 order of buttermilk/whole wheat pancakes. My friend calls her over and explained he ordered one each of buttermilk and whole wheat pancakes and not a blend. She apologized but then she told him it was weird to ask for a blend. Then why not clarify with the customer if she thought it was an unusual order! You can't leave the customer without full clarification. She offered to order another item but with the restaurant half full, it can't be guaranteed the order will come in on time. What are we supposed to do then, wait for the new order to come in? She didn't offer other options like taking a few bucks off the total bill. Overall the food is as expected in a typical diner, but to screw up an order is not acceptable.