After appointment screw ups (too involved to lay out here, but talk about incompetence!), their high service call rate $139, with another $79 if you want them to look at more than one thing (can you believe it?), I canceled my appt., and am going to replace my water softener with something (anything) else, just to not have to deal with them anymore. When my RO goes, I'll get a different brand then, too.