This store has been at the mall for as long as I can remember so they are obviously doing something right. For me, the price to polish a silver and amethyst bracelet was more than it actually cost. Ditto on a repair. I ended up going to a family owned jeweler and paid a fraction of the total estimate. Not fast, but I wasn't promised a quick turn-around here either.
***In comments from Don J of Fast Fix Jewelry, he says they are also a family owned business. Support small, local, and/or family owned businesses in 2018!***