Went for lunch at 10am. With a long line out the door, the cashier, Rochelle, was still very patient and friendly when she had to explain to me that all menu items were pre-made and couldn't be customized. Then she explained how to special order an item exactly how I wanted it, and come to find out, it wasn't any more expensive than the menu item, which was a pleasant surprise! The 2 folks prepping and plating the food and calling out names were more friendly than I expected, considering the high volume and fast pace. A couple of customers (including me) had an item missed or incorrect, and the errors were immediately and politely fixed. The waffle that a customer dropped on the floor was even graciously replaced. Prices are also reasonable, and I was able to get fruit and oatmeal for my preschool daughter. Really good experience.