My girlfriend and I went in the other day for a gel polish change, I didn't get at all what I asked for and when I tried to correct the guy who was doing my nails he looked a little confused but kept on. I left unhappy with my nails- usually I am pretty easy going when it comes to my nails. I called the shop right away and asked if there was a way for me to get them fixed the next day. The receptionist was super helpful and got me in. While my nails are now (somewhat) what I had asked for but the gel is VERY uneven and lumpy. I'm glad I didn't have to pay to get them fixed. My girlfriends nails came out AMAZING, I just wish I had the same experience. I'm not sure if I'll be back.