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  • Horrible experience! They refused to give a discount, which I have received from this location many times in the past. When asked if this was a policy change the girl behind the counter simply walked away. I had to get my receipt from the other side of the counter and ask for my drink from another employee as she was too busy chatting in the back. After 20 minutes of waiting for my chicken sandwich, fries and nuggets I walked up to the counter to ask what was taking so long. The same girl walked up and asked if she could get me anything, I informed her about the 20 minute wait and she simply walked away without a word. She then walks up and asks if I want to wait 2 minutes for fries, I ask why the additional wait and am given a response of "do you want fries or not?" As she again walks away. I began to call after her asking for a manager when the manager walked up. It turns out the girl had removed my order from the board, so no one knew about my order. The girl then plops my food onto a tray (if she'd finished my order I would have told her it was to go), when informed it was a to-go order the manager asked the girl to put it in a bag. The girl refused with a "I'm not putting it in a bag for her". The manager insisted so the girl walked over and plops a bag down next to the tray and walks away, leaving me to package my own food. The manager did appologize and package my food. The girl (whom I won't name for her sake) needs some additional training in customer service. I know it can be difficult to work in fast-food, but taking it out on a customer is uncalled for. I usually visit about once a week as this location is on my way home from School... I'm not sure Wendy's will be my first choice anymore...
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