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| - This was a disappointing stay. I came here with for a group meeting, from Friday to Sunday with my family, and we were given the Laurentian Suite.
The problems began from the beginning. While we generally had a decent time, and the Saturday was better, it was a frustrating experience. What made things worse, was that every time we complained about something, we either got a cold, negative response from staff, or (even worse) we got a response of "ok" instead of "I'm sorry". Every time. This was not a language thing, as I can speak French. Here are the problems we encountered:
1. Friday night: No heat in our room. We pumped the radiator up to 80 degrees, and the room couldn't have been more than 60 degrees Farenheit the entire night. This was fixed on Saturday morning. We weren't alone - many meeting attendees complained their rooms were either too hot or too cold at night.
2. Friday night: We called for extra blankets due to the heating problem. They said there were no extra blankets in the hotel and couldn't bring any. None. My kids had to sleep in their winter coats.
3. Friday night: My son got hungry, so my wife called for food at 9:05pm. She was told that the kitchen closed at 9pm, and there was no food at all. My wife begged for just some fries or something, and they said it wasn't possible.
4. Saturday morning: I woke up early to go the gym. I was there for 6am, since my meeting started at 8am, only to be told that the gym didn't open until 7am. The night clerk said the gym normally opens at 8am, but because there was a meeting, they were going to open at 7am instead. I came back at 7am, and it was still closed. The day clerk then told me they weren't opening until 8am. Argh! Would have been nice if they had told me the gym hours when I asked its location at check-in. Who opens a gym at 8am??
5. Sunday morning: No hot water in the shower. Cold!! When I checked out and told them, the clerk's response was "OK". (!!)
6. The pull-out couch was not very comfortable at all.
7. The towels were either thin, or old and frayed.
The room itself was spacious and comfortable. The main bed was very comfortable. The bathroom was updated and clean. The wifi is fast. While my family enjoyed the indoor pool, and the location is quite scenic, I wouldn't stay at this hotel again.
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