UPDATE to my original review: A manager followed up with me and reimbursed a month worth of my membership. I'm glad they followed up with me and as soon as I heal up, I'll join again.
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I got injured and couldn't come to class for 3 months (broken foot). I was bummed because I love the classes and the instructors. I asked for my membership to be canceled so I could save a little money and then come back in full. I was charged the full rate for two more months even though I wasn't able to come because of an injury.