I don't need to go back to a smith that refuses to sell pins to a do-it-yourselfer that needs to re-key new doorlocks to older keys. I will not return to have keys duplicated at this joint nor will I consider them should I need a safe. This business approach is extremely myopic when one considers how uncommonly a customer will want to re-pin his/her own locks.
An employee had to tell me, "We don't do that," after consulting the decision maker, who sat on his long suffering chair and refused to walk 8 steps to the counter to explain.
For what it's worth, the locksmith in my homwtown GIVES me the pins I need, and I returned to pay for duplicate keys, difficult re-pins and lock-outs. I also recommend their services to friends.
Two way street. Give and take.
Liberty/Stanley just wants to take.