| rev:text
| - I recently had a traumatizing experience here which completely threw me off.
My boyfriend and I stopped in to pick up some burgers for lunch. He ordered the special of the day, some sort of beefy thing with cheese, avocado, refried beans and jalapeno salsa. Of the two veggie options on the menu -- one made with a soy patty and one with a portobello mushroom -- I opted for the "AK-Veggie 7".
We ordered the burgers to go, being in a bit of a rush, and waited for what seemed like a lengthy amount of time before finally receiving a big paper bag with our food. I was starving and could hardly wait to get home and eat my burger. Turned out the burger boxes were mislabelled, and in my ravenous state I bit into what I THOUGHT was the veggie burger, only to discover it was meat. I then proceeded to alternate between throwing up violently and crying uncontrollably (fine, I threw up once and shed a couple of tears). Thank you, Burgernator, for providing me my first taste of meat in 10+ years -- against my will. Why even bother offering not just one, but TWO veggie options if your staff won't even take the time and consideration to label your boxes correctly?
Strangely enough, the other burger (what I assume is the REAL veggie burger) had a tiny dollop of guacamole on top, one tomato and several leaves of mixed greens, even though the menu advertises the AK-Veggie 7 as containing pickles. IN ADDITION, there were no refried beans in sight in the meat burger. What is truth and what is lies?!?
A call to The Burgernator only resulted in an apology and a promise to "make it up to us next time". What next time, Burgernator? I will never trust you again. This isn't a Rihanna/Chris Brown situation where I will go back to you after you hurt me. I'm calling it quits for good. To add further insult to injury, my boyfriend actually ended up going all the way back to get a refund for the food that we were no longer willing to eat. When he went back, the cook actually had the nerve to harass him and blame us for not checking the burgers ourselves, even though THEY were the ones who mislabelled the boxes. Awesome.
*UPDATE* I had a chance to connect with the owner, Amer, who was sincerely apologetic and lovely. While I don't hold this experience against him or the restaurant as a whole, it's a shame that there seems to be a certain level of disorganization in the kitchen. The burgers may taste great, for all I know!
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