This is an update review. The owner of the business personally called to apologize for the misunderstaninding or miscommunication or whatever it has been. They offered the refund which i am very happy with. The manager i thunk ray was very kind and professional to offer a solution. My respect for them.has went way up immediately knoqing that they take responsibilities and reaolve issues. They seemed genuinely caring about their customers. i will now be a satisfied customer and would return as long as i can work.with a different sales person