Great food, sadly terrible service when they're busy. Tried to call and place an order three times just now. An unhappy lady answered the third time (I waited 5 minutes in between calls). I started with my order and asked for no onions which I don't feel is an odd request. She said when they're busy, no special requests are taken, but she'd check. I could hear her in the background asking the chef if he could do no onions in an order and I could hear him in the background saying "well, I guess so?" in a nasty "why are you being a bother" tone. At that point, I can do without my order. I'll go to another one of the great pittsburgh breakfast spots where they don't mind answering their phone or making their customer the order they want. It will be a long time until I go back here and definitely won't be when they're "busy!"